Need help with SL Now Playing?
Before contacting support, please check the documentation below. Many common questions and problems can be solved quickly using these guides.
New to SL Now Playing?
Problems downloading or starting the PC application?
Problems connecting your HUD and PC?
Check compatibility with your player, browser or playback source.
Solutions for common problems.
Questions about downloads, redelivery, updates or using SL Now Playing?
If you cannot solve the problem using the documentation, please contact TEKIZMO Support in Second Life.
Second Life Contact:
[SUPPORT CONTACT TO BE ADDED]
Please send a Notecard rather than relying only on an Instant Message.
This helps make sure your support request is not lost if messages are capped or missed.
To help us solve your problem as quickly as possible, please include:
Please do not include passwords, private access information or other sensitive information in your support request.
If you believe you have found a bug, please describe:
Screenshots can also be helpful when an error message or unexpected HUD behavior is visible.
If you need a fresh Marketplace delivery, please use the available redelivery options for your Second Life Marketplace purchase.
If the Marketplace delivery was successful but SL Now Playing itself is not working as expected, please check:
before contacting support.
Information about how SL Now Playing handles data is available in the:
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