sl-now-playing

Troubleshooting

Having trouble with TEKIZMO – SL Now Playing?

This page covers common problems and the first steps you can take to solve them.

HUD Shows No Track Information

If music is playing on your PC but the HUD does not show the current track:

  1. Make sure the SL Now Playing PC Application is running.
  2. Make sure your SL Now Playing HUD is attached.
  3. Make sure the HUD and PC application are correctly paired.
  4. Check that media is currently playing.
  5. Make sure you are using a supported player or playback source.

See:

Supported Players

HUD and PC Are Not Connecting

If your HUD cannot communicate with the PC application:

  1. Make sure the PC application is running.
  2. Check your internet connection.
  3. Detach and re-add the SL Now Playing HUD.
  4. Restart the PC application.
  5. Try the pairing process again if necessary.

See:

Pairing Guide

Media Is Detected Incorrectly

Some applications and browsers provide media information through the Windows media system.

Depending on the source, Windows may provide only generic or incomplete information.

If you are using browser playback, make sure the required SL Now Playing Browser Bridge is installed and active where applicable.

YouTube Is Detected as Generic MEDIA

If YouTube playback appears only as generic MEDIA instead of being recognized correctly, check the SL Now Playing Browser Bridge.

For Firefox, make sure the Browser Bridge is installed and active.

Without the Browser Bridge, SL Now Playing may fall back to the media information provided by Windows, which can result in generic media detection.

Restarting the browser may also require the Browser Bridge to be restarted or re-enabled depending on the installation method being used.

The download link generated by the SL Now Playing HUD is temporary.

A download link:

If the link has expired or has already been used:

  1. Return to Second Life.
  2. Use the Download option on your SL Now Playing HUD again.
  3. Open the newly generated download page.

You do not need to reuse the old link.

PC Application Does Not Start

If the SL Now Playing PC Application does not start:

  1. Make sure you downloaded it through the official TEKIZMO download process.
  2. Try starting the application again.
  3. Check whether Windows displayed a security notification.
  4. Restart Windows and try again.

If the problem continues, contact TEKIZMO Support.

Windows Displays a Security Warning or Blocks SL Now Playing

SL Now Playing is a new Windows application and is currently unsigned.

Depending on your Windows security settings, Microsoft Defender SmartScreen may display a warning or Windows 11 Smart App Control may block the application.

Always make sure your copy of SL Now Playing was obtained through the official download process provided by the SL Now Playing HUD.

Do not download SL Now Playing from unofficial third-party sources.

Microsoft Defender SmartScreen

Microsoft Defender SmartScreen may display an “unknown app” warning when starting the SL Now Playing installer.

If you downloaded the installer using the official download link provided by your SL Now Playing HUD:

  1. Select More info
  2. Select Run anyway
  3. Continue the installation

On a German Windows installation:

Weitere Informationen → Trotzdem ausführen

This warning may appear because SL Now Playing has not yet established a reputation with Microsoft SmartScreen.

Windows 11 Smart App Control

On some Windows 11 systems, Smart App Control may completely block SL Now Playing because the application is currently unsigned.

You may see a message such as:

Smart App Control has blocked an app

or on a German Windows installation:

Smart App Control hat eine App blockiert

Unlike a Microsoft Defender SmartScreen warning, Smart App Control does not provide a Run anyway option for an individual blocked application.

If Smart App Control is enabled and blocks SL Now Playing, check:

Windows Security → App & browser control → Smart App Control settings

You may need to change your Smart App Control settings before SL Now Playing can run.

This Windows security/reputation behavior does not indicate a problem with your SL Now Playing license or pairing.

After resolving the Windows security block:

  1. Make sure the SL Now Playing HUD is attached in Second Life.
  2. Start the SL Now Playing PC Application again.
  3. Allow the automatic pairing process to complete.

If SL Now Playing still does not connect, continue with the other troubleshooting steps on this page.

Unpacker Does Not Respond

The Marketplace delivery includes the SL Now Playing Unpacker HUD.

To unpack:

  1. Add the Unpacker to your avatar.
  2. Click directly on the UNPACK button.
  3. Wait for the confirmation message.

The contents will be delivered to:

TEKIZMO - SL Now Playing

After successful unpacking, the Unpacker should automatically detach.

You can attach it again later if you need to unpack another fresh copy.

I Deleted My HUD

If you still have your original Marketplace delivery:

  1. Add the SL Now Playing Unpacker again.
  2. Click UNPACK.
  3. A fresh copy will be delivered to your inventory.

If you no longer have the original delivery, use the available Second Life Marketplace redelivery option for your purchase.

Still Having Problems?

Before contacting support, please note:

This information can help us identify the problem more quickly.

Contact TEKIZMO Support

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